Add returns & protection
where shoppers already
decide.
A clean, on-brand checkout experience that lets customers add shipping protection and get free returns thrown in, before they commit to the order, which is exactly where hesitation costs you basket size.
Checkout+ is a shipping protection and free returns offer that Guide presents as a single line in the cart, rendered as a native checkout extension rather than an injected script. The shopper accepts or declines it before paying, and the copy, colors and typography are the merchant's own. When a protected order is later lost, stolen or damaged, Guide resolves the claim and covers the replacement, which is what funds the free returns program without a platform fee.
One line in the cart.
Nothing else changes.
Guide renders as a native Shopify checkout extension, not an injected script and not an iframe. It inherits your type, your colors and your spacing, and it survives every platform and theme update.
- One-click protection upsell
- Branded to match your store
- No redirects or pop-ups
From install to first protected order.
There's no development work in this. The longest part is deciding your policy.
Install the app
A Shopify app install from the App Store. No theme edits, no code, no developer, and nothing you have to configure yourself.
We implement it for you
The Guide Team sets up the checkout element, your branding and your policy rules against your live theme. You approve the decisions, we do the work.
The engine prices each order
Cart value and composition, destination loss history, carrier and service level, season, and whether this shopper has ordered from you before. Every offer is a decision the engine can explain.
The shopper decides
Clear opt-in, honest coverage language, a visible decline path. Whatever they choose is written to the order record so it is auditable later.
Cart, checkout, or both.
Guide renders wherever it converts best for your funnel. You choose which surfaces are live, and reporting is broken out by surface so you can tell what is working.
Checkout extension
For Shopify Plus. A native app block inside checkout, which is the highest-intent moment and the surface that survives platform updates.
Cart drawer and cart page
For every other plan. Drop-in components for any theme with no code, matching your existing cart styling.
Post-purchase offer
A second chance for shoppers who declined the first time, shown on the order status page. Additive, since it only reaches people who already said no.
We price it.
You govern it.
Guide sets the protection price, so you are never guessing at a number or carrying the risk of getting it wrong. Everything around the offer is yours, and changeable on any given day without a call.
What a protected order covers.
Written in plain language, because the person reading it at 11pm is deciding whether to trust your brand.
Lost in transit
No scan movement past the carrier's window. Replaced or refunded, the shopper chooses.
Stolen after delivery
Marked delivered, never received. No police report, no notarized affidavit, no theatre.
Damaged on arrival
A single photo starts it. Most damage claims resolve without a further request.
Wrong or missing item
Even when it was a pick-and-pack error on your side. Guide covers it and flags the SKU.
Coverage terms, limits and exclusions are set out in full in the terms of use, including per-order value limits and excluded categories. Some categories, including perishables, custom fabrication and high-value jewellery, carry specific conditions we will walk through before launch.
It does not stop at this module.
Every part of Guide writes to the same record, so what happens here changes how the next thing is handled.
Put it in the cart and watch what happens.
We will configure Checkout+ against your live theme during the demo so you can see the exact element your shoppers would.
Thirty minutes, on your own catalogue · Free to install, and our team does the build