ResourcesEverything you need
Everything you need
to run this well.
Setup guides, policy templates, operator playbooks and the shopper-facing claim portal.
File a claimFor shoppers. Report a lost, stolen or damaged order and check the status of an existing claim.Go to claimsReturns policy designHow to structure a returns policy that retains revenue without tightening the rules.Read the guideOperator writingNotes on claim thresholds, exchange-first returns and cutting where-is-my-order volume.Read the blogHelp centreClaims, setup and billing, including why a Guide charge appears on your Shopify statement.Read the answersGlossaryPlain definitions of the terms this category uses loosely, from attach rate to WISMO.Read the glossaryFor shoppersWhat coverage includes, how a claim is resolved, and what to expect once you have filed one.See how it works
Integrations
Plays nicely with your stack.
Connect the tools you already run, without a lengthy implementation.
Don't see yours? The public API and webhooks cover it, and our partner team will build the connector. Unfamiliar with a term on this page? The glossary defines them plainly.
Still have a question?
Talk to someone who has implemented this a few hundred times rather than reading another page about it.
Thirty minutes, on your own catalogue · Free to install, and our team does the build